Key Credit Repair notes that consumers have the right to make a compliant if they are not happy with the services provided. Key Credit Repair offers consumers the ability to escalate a complaint internally in the first instance using our Complaints Process below, handled by our team. In the event a consumer is unsatisfied with the response to their complaint, the consumer may utilise external dispute resolution and refer the matter to the Australian Financial Complaints Authority (AFCA). Please refer to our Complaints Process below for further detail.

1. Collect any supporting documentation or records with relevant names, dates and times. This specific information will aid our investigation of your complaint.
2. Contact us to outline your complaint and the manner in which you would like it resolved. Please contact us by way of telephone or utilise the feedback form below using the name ‘Complaint’ in the subject so we may respond to your complaint without delay.
3. Once in receipt of your complaint, we will advise who will be handling your complaint.
4. We will endeavour to resolve your complaint within 21 days of our first response.

In the event you are unsatisfied with the resolution of your complaint, you may lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA offers free complaint resolution services for consumers.

Australian Financial Complaints Authority (AFCA)

Website: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001